- We will accept the return of any product within 30 days in its new and unused condition as originally sold to you by our company with an original receipt
- The shipping costs incurred with the return/exchange of merchandise is the customer's responsibility unless an error was made by Dick Pond Athletics in the original fulfillment of the order.
- You will be refunded the cost of the product (not including shipping cost) on your original form of payment. Refunds take up to 5 days to appear on your account.
- Please return the item(s) to the address below using the courier of your choice and include your receipt and the reason for your return.
- Call (877) 813-4169 or email email@example.com with any questions.
DICK POND ATHLETICS
26W515 ST. CHARLES ROAD, UNIT A
CAROL STREAM, IL 60188
Exchange: Want to exchange your item? Due to limited availability of our products, we suggest you place a new order at www.dickpondathletics.com to ensure the item you want to exchange is still available. Then, please follow the instructions above to return your item. Your refund will be processed after we receive the return. You may also request an exchange of your item when you send your return. Simply put a note in the box requesting the exchange, and we will contact you if there is any problem with the availability of the new item. Shipping costs are the responsibility of the customer for returns and exchanges.