We will gladly accept returns within 30 days of the original purchase date with an original receipt.
- We will accept the return of any product in its new and unused condition as originally sold to you by our company.
- The shipping costs incurred with the return/exchange of merchandise is the customer's responsibility unless an error was made by Dick Pond Athletics in the original fulfillment of the order.
- Problems caused by customer misuse or abuse are not returnable.
- All orders of 12 or more pieces are subject to a 10% restocking fee.
- All items are to be returned to Dick Pond Athletics, Inc. at 26W515 St. Charles Road Unit A, Carol Stream, IL 60188
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.