Welcome to Dick Pond Customer Service, please select an option below, call us direct at 1-877-413-8169 or send us an email by clicking here.
- Contact Us
- Prices & Availability
- Return Policy
- Request A Free Catalog
- Gift Cards
- Screen Printing & Embroidery
Our main address is:
- Dick Pond Athletics, Inc.
- 26W515 St. Charles Road Unit A
- Carol Stream, IL 60188
We have retail 5 retail store locations. Click on a store name for more info:
We have a terrific staff of experienced sales people that can help you get what you need, when you need it, and at the best prices available. Please call us at (877) 813-4169 to speak to one of our expert salespeople who can give you advice on products, find the shoes you need, give you a quote, check availability on team apparel, and customize your order to suit your needs. You can also email us a question by clicking here.
Our phone service hours of operation are:
- Monday - Friday 8am - 8pm
- Saturday 10am - 5pm
- Sunday 12pm - 4pm
We look forward to hearing from you.
We offer FEDEX ground shipping to the continental United States for online orders. If you need an order with expedited shipping, please make a note in the memo and we will contact you with additional shipping charge. We do not offer International Shipping at this time. In most cases we will need a physical address for shipments; we cannot ship to P.O. Boxes.
All in stock orders are shipped within 24 hours, however we often pull stock from our retail locations which can take a day or two. Most orders should be shipped in 5-7 business days. If an item is back ordered or will take longer, we will contact you via email.
If you have any questions regarding shipping, please call us and we will gladly check availability and give you an estimate of the shipping time. Please do not enter your order information online if you require your items quickly. We cannot view online orders for several hours after they are processed, so these orders should be made over the phone with our sales associates.
We offer special pricing on apparel and other items by request. You can now use our new Quote Builder feature to pick out the items and quantities you would like special pricing and send it to us directly via the web. Simply click on 'Build a Quote' on the product you'd like pricing on and create an account to save your quote request for submission later. You may also email your request to customer service, or fax it to (630)665-3341. Our staff will check availability and call you back in a timely manner.
Availability of all items is not guaranteed. We will do our best to fulfill your order. You will be contacted if there are any items that are on backorder, or unavailable. If ordering 6 or more items, you may be eligible for a discount. Please call a salesperson at (877)813-4169 to discuss team discounts.
You can also fill out the bid form and fax or email it to us to get a quote.
We will gladly accept returns within 30 days of the original purchase date with an original receipt.
- We will accept the return of any product in its new and unused condition as originally sold to you by our company.
- The shipping costs incurred with the return/exchange of merchandise is the customer's responsibility unless an error was made by Dick Pond Athletics in the original fulfillment of the order.
- Problems caused by customer misuse or abuse are not returnable.
- All orders of 12 or more pieces are subject to a 10% restocking fee.
- All items are to be returned to Dick Pond Athletics, Inc. at 26W515 St. Charles Road Unit A, Carol Stream, IL 60188
We will gladly mail you a copy of our latest cross country or track catalog! Please click here to email us specify cross country or track, and provide your mailing address, and we will send it right away.
We now offer gift cards online! Please click on the Gift Card option on the top of the home page, and you will see that you can purchase a $25, $50, or $100 on our web store. You can also call us at (877)813-4169 and order a gift card in any denomination that you wish.
Unfortunately, we cannot redeem gift cards automatically with online orders at this time. Please call us at (877)813-4169, and we will gladly process your order and redeem your gift card over the telephone. Thank You.
We have a professional screenprinting and embroidery service that can customize your team clothing just the way you want it. You may submit your own artwork, or we can design it for you. Pricing varies depending on color/size/location of logo, and number of items. Turnaround time can take up to 3 weeks. Please call us at (877)813-4169 for a quote.
What do we use your information for? Any of the information we collect from you may be used in one of the following ways: To personalize your experience (your information helps us to better respond to your individual needs) To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you) To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs) To process transactions Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. To send periodic emails The email address you provide for order processing, will only be used to send you information and updates pertaining to your order. If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information? We implement a variety of security measures to maintain the safety of your personal information when you place an order We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database to be only accessed by those authorized with special access rights to our systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.