Questions? Call Us 1.877.813.NoSkype4169


Customer Service

Welcome to Dick Pond Customer Service, please select an option below, call us direct at 1-877-413-8169 or send us an email by clicking here.

Contact Us

Our main address is:

  • Dick Pond Athletics, Inc.
  • 26W515 St. Charles Road Unit A
  • Carol Stream, IL 60188

We have retail 5 retail store locations. Click on a store name for more info:

We have a terrific staff of experienced sales people that can help you get what you need, when you need it, and at the best prices available. Please call us at (877) 813-4169 to speak to one of our expert salespeople who can give you advice on products, find the shoes you need, give you a quote, check availability on team apparel, and customize your order to suit your needs. You can also email us a question by clicking here.

Our phone service hours of operation are:

  • Monday - Friday 8am - 8pm
  • Saturday 10am - 5pm
  • Sunday 12pm - 4pm

We look forward to hearing from you.

Shipping

We offer FEDEX ground shipping to the continental United States for online orders. If you need an order with expedited shipping, please make a note in the memo and we will contact you with additional shipping charge. We do not offer International Shipping at this time. In most cases we will need a physical address for shipments; we cannot ship to P.O. Boxes.

All in stock orders are shipped within 24 hours, however we often pull stock from our retail locations which can take a day or two. Most orders should be shipped in 5-7 business days. If an item is back ordered or will take longer, we will contact you via email.

If you have any questions regarding shipping, please call us and we will gladly check availability and give you an estimate of the shipping time. Please do not enter your order information online if you require your items quickly. We cannot view online orders for several hours after they are processed, so these orders should be made over the phone with our sales associates.

Coaches and Teams

We offer special pricing on apparel and other items by request. You can now use our new Quote Builder feature to pick out the items and quantities you would like special pricing and send it to us directly via the web. Simply click on 'Build a Quote' on the product you'd like pricing on and create an account to save your quote request for submission later. You may also email your request to customer service, or fax it to (630)665-3341. Our staff will check availability and call you back in a timely manner.

Prices & Availability

Availability of all items is not guaranteed. We will do our best to fulfill your order. You will be contacted if there are any items that are on backorder, or unavailable. If ordering 6 or more items, you may be eligible for a discount. Please call a salesperson at (877)813-4169 to discuss team discounts.

You can also fill out the bid form and fax or email it to us to get a quote.

Return Policy

We will gladly accept returns within 30 days of the original purchase date with an original receipt.

  • We will accept the return of any product in its new and unused condition as originally sold to you by our company.
  • The shipping costs incurred with the return/exchange of merchandise is the customer's responsibility unless an error was made by Dick Pond Athletics in the original fulfillment of the order.
  • Problems caused by customer misuse or abuse are not returnable.
  • All orders of 12 or more pieces are subject to a 10% restocking fee.
  • All items are to be returned to Dick Pond Athletics, Inc. at 26W515 St. Charles Road Unit A, Carol Stream, IL 60188

Request a Free Catalog

We will gladly mail you a copy of our latest cross country or track catalog! Please click here to email us specify cross country or track, and provide your mailing address, and we will send it right away.

Gift Cards

We now offer gift cards online! Please click on the Gift Card option on the top of the home page, and you will see that you can purchase a $25, $50, or $100 on our web store. You can also call us at (877)813-4169 and order a gift card in any denomination that you wish.

Unfortunately, we cannot redeem gift cards automatically with online orders at this time. Please call us at (877)813-4169, and we will gladly process your order and redeem your gift card over the telephone. Thank You.

Screen Printing & Embroidery

We have a professional screenprinting and embroidery service that can customize your team clothing just the way you want it. You may submit your own artwork, or we can design it for you. Pricing varies depending on color/size/location of logo, and number of items. Turnaround time can take up to 3 weeks. Please call us at (877)813-4169 for a quote.

Dick Pond Athletics, Inc. Privacy Policy

What information do we collect? We collect information from you when you register on our site, place an order or subscribe to our newsletter. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. Like most websites, we use cookies and/or web beacons to enhance your experience, gather general visitor information, and track visits to our website. Please refer to the 'do we use cookies?' section below for information about cookies and how we use them.

What do we use your information for? Any of the information we collect from you may be used in one of the following ways: To personalize your experience (your information helps us to better respond to your individual needs) To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you) To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs) To process transactions Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. To send periodic emails The email address you provide for order processing, will only be used to send you information and updates pertaining to your order. If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information? We implement a variety of security measures to maintain the safety of your personal information when you place an order We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database to be only accessed by those authorized with special access rights to our systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies? Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information We use cookies to help us remember and process the items in your shopping cart. Third parties may be placing and reading cookies on End Users’ browsers, or using web beacons or similar technologies to collect information in connection with the Google Trusted Stores program. If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.

Do we disclose any information to outside parties? We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. California Online Privacy Protection Act Compliance Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent. Childrens Online Privacy Protection Act Compliance We are in compliance with the requirements of COPPA (Children's Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older. Your Consent By using our site, you consent to our privacy policy. Changes to our Privacy Policy If we decide to change our privacy policy, we will post those changes on this page. This policy was last modified on 03/10/09 Contacting Us If there are any questions regarding this privacy policy you may contact us using the information below. http:www.dickpondathletics.com 26W515 St. Charles Road Carol Stream, IL 60188 USA email us